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Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: Alternate Worlds, 10854 York Rd, Cockeysville MD 21030, United States. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Any item that is returned more than 30 days after delivery.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Graphic Novels, Books, or Comics with obvious signs of use.

There are certain situations where only partial refunds are granted (if applicable) We reserve the right to add items to the non-returnable list at any time without notification. Several types of goods are exempt from being returned including: It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please note it generally takes about 1 - 3 working days for a refund to be processed.Our policy lasts 30 days.

A replacement product will be sent to you.

You’ll be refunded via your original payment method.

We will notify you once we’ve received and inspected your return. your receipt, invoice or confirmation email. Please keep your proof of purchase – e.g. If it is not repaired in a reasonable time you can choose a refund or replacement.

If the problem is not major, we will repair the item within a reasonable time. or doesn’t do what we said it would, or what you asked for and can’t be easily fixed.Īlternatively, you can choose to keep the item and we will compensate you for any drop in value.

is significantly different from the sample or description.has a problem that would have stopped someone from buying the item if they had known about it.You can choose a refund or exchange if an item has a major problem. If a product that you have purchased from one of our stores does not meet expectations of the item as it was advertised, or the product is faulty, then please return the product to where you made the purchase for an exchange or refund, in accordance with Australian Consumer Laws. In some cases we can offer an exchange or store credit, please contact our customer service team for more information. Good Games TCG does not accept change of mind returns. If your purchase was from our retail stores, please contact the store directly. If you have any concerns regarding your purchase, please contact us. At Good Games, we want our customers to be completely satisfied with their purchases.